Home Care Intake Coordinator

Mercy Health

Hughesdale, Victoria, Australia
Base: $43 ph; benefits: salary pyckaging benefits
Knowledge of support at home programs
Valid driver’s licence
Proficiency in microsoft office
You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services

Job Summary

  • You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services.
  • This position requires responding to enquiries, supporting clients to understand benefits and costs, and completing administrative tasks to activate home care requirements.
  • Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people, offering more services and deeper care than ever before.

Matching Summary

You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services.

Salary

Base: $43 per hour; Benefits: salary packaging benefits

Skills & Requirements

Must-have

  • Knowledge of Support at Home programs
  • Valid driver’s licence
  • Proficiency in Microsoft Office
  • Client Management Systems
  • Exceptional time management
  • Respond to enquiries
  • Complete administrative tasks

Nice-to-have

  • Resilient and compassionate
  • Solutions-focused approach
  • Cultivate warm relationships
  • Unstoppable drive to win business
  • Person-centred care planning

Key Requirements

  • Knowledge of Home Care Package programs
  • Valid driver’s licence
  • Proficiency in Client Management Systems

Work Rights

Not specified

Tailored Resume

Cover Letter