Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers
Job Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
CSMs work directly with customers to improve their overall user experience with Workday, acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
This role offers a high degree of autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working at the forefront of AI utilization in business.
Matching Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.