Provide proactive, high-touch strategic consulting to upper Mid-market customers, working with approximately 40 customers to align with key stakeholders on challenges and business goals
Job Summary
Provide proactive, high-touch strategic consulting to upper Mid-market customers, working with approximately 40 customers to align with key stakeholders on challenges and business goals.
Create prescriptive and customized customer success plans, devise strategies to increase email and SMS revenue, and serve as an internal advocate for customers.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Matching Summary
Provide proactive, high-touch strategic consulting to upper Mid-market customers, working with approximately 40 customers to align with key stakeholders on challenges and business goals.
Salary
$116,000 - $174,000 USD
Skills & Requirements
Must-have
high-touch strategic consulting
proactive customer engagement
drive customer growth and retention
AI at the center of workflows
email marketing platforms
e-commerce platforms
Nice-to-have
creative problem-solving
trusted advisor to customers
adaptable to fast-paced environment
curious and eager to learn
Key Requirements
5+ years account management experience
Excellent program management skills
Experience with Salesforce, Gainsight or similar CRMs