Assistant Service Manager

Philips

Hong Kong, Hong Kong
Supervising customer service agents
Resolving escalated customer cases
Monitoring team performance metrics
The Assistant Service Manager will supervise a team of Customer Service Agents to ensure KPIs are met. This role involves handling escalated customer cases and conducting performance reviews. The position requires collaboration with logistics, operations, and sales teams to enhance customer satisfaction

Job Summary

  • The Assistant Service Manager will supervise a team of Customer Service Agents to ensure KPIs are met. This role involves handling escalated customer cases and conducting performance reviews. The position requires collaboration with logistics, operations, and sales teams to enhance customer satisfaction.

Matching Summary

The Assistant Service Manager will supervise a team of Customer Service Agents to ensure KPIs are met. This role involves handling escalated customer cases and conducting performance reviews. The position requires collaboration with logistics, operations, and sales teams to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Supervising customer service agents
  • Resolving escalated customer cases
  • Monitoring team performance metrics

Nice-to-have

  • Coaching and employee development
  • Cross-functional collaboration
  • Continuous improvement initiatives

Key Requirements

  • Bachelor's Degree in Business Administration
  • Minimum 1 year of experience in Customer Service
  • Experience in the Healthcare Industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter