Technical Support Representative 2

Dexcom Inc

Not specified; not specified; full + comprehensive...
Hybrid
2-4 years customer service experience
Evenings weekends public holidays rotation
Troubleshoot smartphones insulin pumps
You provide empathetic, knowledgeable support to Dexcom users including patients parents carers and healthcare professionals

Job Summary

  • You provide empathetic, knowledgeable support to Dexcom users including patients parents carers and healthcare professionals.
  • You troubleshoot technical issues across smartphones insulin pumps and other medical devices while guiding users through setup.
  • You ensure compliance with Quality System regulatory standards and timely reporting to manufacturers.

Matching Summary

You provide empathetic, knowledgeable support to Dexcom users including patients parents carers and healthcare professionals.

Salary

Not specified; Not specified; Full and comprehensive benefits program

Skills & Requirements

Must-have

  • 2-4 years customer service experience
  • Evenings weekends public holidays rotation
  • Troubleshoot smartphones insulin pumps

Nice-to-have

  • Experience with CRMs or patient record systems
  • Compassion consistency clarity in communication
  • Strong comfort level with technology

Key Requirements

  • Minimum 2-4 years related customer care experience
  • Willingness to work rotating evenings weekends holidays
  • Proficiency in written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter