Deskside Support Level 1 Category Information Technology Location Las Vegas, Nevada, United States, Nevada

Fusion HCR LLC

Las Vegas, Nevada, United States
On-site
5 years pc service experience
Microsoft windows 11 expertise
Hardware break and fix skills
The role involves providing dedicated deskside support to ensure team members remain productive with the necessary tools

Job Summary

  • The role involves providing dedicated deskside support to ensure team members remain productive with the necessary tools.
  • Candidates must be capable of performing large-scale hardware conversions and resolving software, printer, and Wi-Fi issues within 15 minutes.
  • The position requires maintaining accurate documentation for all support cases while communicating clearly with users throughout the troubleshooting process.

Matching Summary

The role involves providing dedicated deskside support to ensure team members remain productive with the necessary tools.

Skills & Requirements

Must-have

  • 5 years PC service experience
  • Microsoft Windows 11 expertise
  • Hardware break and fix skills
  • Printer driver installation
  • Wireless connectivity troubleshooting
  • MS Office and Exchange knowledge

Nice-to-have

  • Solutions-oriented mindset
  • High-quality customer service
  • Fast-paced environment adaptability
  • User experience optimization
  • Ongoing technical training participation

Key Requirements

  • 5 years or more years of PC service and support experience
  • Must be legally eligible to work in the U.S.
  • At least 21 years of age
  • Nevada Gaming Control Board Registration (Preferred)

Work Rights

Must be legally eligible to work in the U.S.

Tailored Resume

Cover Letter