AIA is seeking a Digital Analytics Manager to transform data into actionable insights that enhance customer and agent experiences. The role requires expertise in digital analytics, data visualization tools, and strong communication skills to influence strategic decisions. The company values innovation and aims to create a healthier, sustainable future through digitally enhanced experiences
Job Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
In this role, you will play a key part in shaping customer and agent experiences across B2C and B2B journeys by leveraging analytics, visualization, and storytelling to influence strategic decisions.
You will drive continuous improvement initiatives and champion the adoption of measurement tools to optimize engagement and performance.
Matching Summary
Match Score: 85
AIA is seeking a Digital Analytics Manager to transform data into actionable insights that enhance customer and agent experiences. The role requires expertise in digital analytics, data visualization tools, and strong communication skills to influence strategic decisions. The company values innovation and aims to create a healthier, sustainable future through digitally enhanced experiences.
Skills & Requirements
Must-have
Digital analytics and reporting expertise
Data visualization with Power BI and Tableau
SQL for data manipulation and querying
Python for data analysis and automation
Experience with Adobe Analytics and Adobe Target
Data storytelling and communication skills
Nice-to-have
Customer journey mapping
Predictive analytics and AI-driven insights
Stakeholder management and collaboration
Process improvement initiatives
Scalable measurement and reporting processes
Key Requirements
Bachelor’s or Master’s degree in Computer Science or related field
Strong expertise in SQL
Hands-on experience with Power BI, Tableau, Databricks