Soft Services Facilities Manager

JL

Raleigh, NC, United States
Base: $65,000 - $85,000; bonus/equity: 10% annual ...
Fully remote
Customer experience management
Vendor service management
Budget development and forecasting
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, striving towards innovation with a hospitality mindset

Job Summary

  • The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, striving towards innovation with a hospitality mindset.
  • Responsibilities include managing KPI's & metrics, overseeing contract performance, performing building inspections, and collaborating with various facility and client teams.
  • JLL offers a supportive culture and comprehensive benefits package including 401(k) with matching, medical/dental/vision, paid parental leave, and paid time off.

Matching Summary

The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services, striving towards innovation with a hospitality mindset.

Salary

Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • customer experience management
  • vendor service management
  • budget development and forecasting
  • KPI and metrics management
  • building inspections and site walks
  • stakeholder management

Nice-to-have

  • hospitality mindset
  • innovation and process improvement
  • sustainability programs
  • AI-powered recruitment insights

Key Requirements

  • 4+ years soft services/hospitality/facilities operations experience
  • Demonstrated vendor management expertise
  • Experience managing customer-facing service teams
  • Strong financial acumen
  • Proficiency with facility management systems
  • Excellent communication and interpersonal skills
  • Authorization to work in the United States without sponsorship

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter