Advanced knowledge of customer care tools and policies
Handling executive consumer escalations
Proficient with microsoft office applications
The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience
Job Summary
The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience.
The Consumer Relations Lead provides timely answers and support for complex questions and inquiries, handles executive escalations and formal complaints, and contacts customers to solve problems and solicit feedback.
Columbia Sportswear Company offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, 401k with company match, wellness benefits, employee discounts, and generous time off.
Matching Summary
The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience.
Skills & Requirements
Must-have
Advanced knowledge of customer care tools and policies
Handling executive consumer escalations
Proficient with Microsoft Office applications
Experience with NICE inContact software
Retail and customer care experience
Working in fast-paced metric-driven environment
Nice-to-have
Creative critical-thinking skills
Mentoring and leadership abilities
Strategic customer retention initiatives
Multi-tasking under pressure
Proactive career development
Collaborating with training and quality teams
Key Requirements
High school education or equivalent
7+ years of related experience
Extensive retail and customer care experience
Strong verbal and written communication skills
Experience with NICE inContact or similar products