Senior Customer Success Manager

Federato

Remote
Base: $160,000-$180,000; bonus/equity: stock optio...
Remote
Customer-facing project delivery
Stakeholder coordination
User training and office hours
Federato is seeking a Senior Customer Success Manager to lead customer-facing projects and enhance client relationships in the insurance sector. The role involves project management, stakeholder coordination, and user training, with a focus on delivering exceptional customer experiences using Federato's AI-driven platform

Job Summary

  • Federato is on a mission to defend the right to efficient, equitable insurance for all by enabling insurers to provide affordable coverage.
  • The role involves leading customer-facing projects, coordinating with internal teams, managing risks, and ensuring quality deliverables.
  • Federato values culture fit, moving fast, listening to users, and a first principles approach to problem-solving.

Matching Summary

Match Score: 85

Federato is seeking a Senior Customer Success Manager to lead customer-facing projects and enhance client relationships in the insurance sector. The role involves project management, stakeholder coordination, and user training, with a focus on delivering exceptional customer experiences using Federato's AI-driven platform.

Salary

Base: $160,000-$180,000; Bonus/Equity: stock options; Benefits: benefits and additional perks

Skills & Requirements

Must-have

  • customer-facing project delivery
  • stakeholder coordination
  • user training and office hours
  • customer usage tracking
  • risk management and mitigation

Nice-to-have

  • customer-centric mindset
  • fast-paced environment
  • first principles problem solving
  • eager to listen to users

Key Requirements

  • 3-5 years P&C or Specialty insurance experience
  • Customer success or client-facing experience
  • Project manager in software delivery experience
  • Understanding of software development methodologies
  • Ability to manage multiple projects

Work Rights

Not specified

Tailored Resume

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