Technical Support Specialist

Brookfield Properties

Cleveland, Ohio, US
Fully remote
Windows 11 support
Office 365 support
Servicenow incident management
Brookfield Properties is seeking a Technical Support Specialist to join their Service Delivery team, focusing on supporting enterprise applications and hardware for end users. The role requires strong technical skills, customer service orientation, and the ability to work in a fast-paced environment

Job Summary

  • This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • The role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune, supplemented by structured learning opportunities.
  • At Brookfield Properties, your career progression is important to us, with opportunities to grow within your team, department, and across the organization.

Matching Summary

Match Score: 85

Brookfield Properties is seeking a Technical Support Specialist to join their Service Delivery team, focusing on supporting enterprise applications and hardware for end users. The role requires strong technical skills, customer service orientation, and the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • Windows 11 support
  • Office 365 support
  • ServiceNow incident management
  • Hardware and software troubleshooting
  • Remote support tools

Nice-to-have

  • ITIL framework understanding
  • Call queue environment experience
  • Proactive process improvement
  • Cybersecurity best practices awareness

Key Requirements

  • High School Diploma or GED required
  • Minimum of 2 years of experience in an IT support role
  • Familiarity with ServiceNow preferred

Work Rights

Not specified

Tailored Resume

Cover Letter