Voice Interactions Expert

224

Madrid, Spain
Not specified; flexible remuneration model availab...
Fully remote
Voice user interface design
Nlp tools ivr voicebots
Customer journey mapping
The role involves leading the design and evolution of voice interaction journeys as a Product Owner to deliver scalable customer solutions

Job Summary

  • The role involves leading the design and evolution of voice interaction journeys as a Product Owner to deliver scalable customer solutions.
  • Candidates must possess strong data capabilities to analyze KPIs and translate business needs into technical requirements for IT teams.
  • The company offers a flexible work model with on-site amenities including gyms, medical services, and free shuttle transport in Madrid.

Matching Summary

The role involves leading the design and evolution of voice interaction journeys as a Product Owner to deliver scalable customer solutions.

Salary

Not specified; Flexible remuneration model available; Banking benefits including special loans and mortgage conditions

Skills & Requirements

Must-have

  • Voice user interface design
  • NLP tools IVR Voicebots
  • Customer journey mapping
  • Product backlog management
  • Stakeholder alignment
  • MVP definition and delivery
  • User stories INVEST model

Nice-to-have

  • Twilio platform experience
  • DialogFlow CX framework
  • Python and SQL knowledge
  • GenAI voice assistant expertise
  • Cybersecurity practice adoption
  • International team collaboration
  • Agile methodology proficiency

Key Requirements

  • Master or bachelor's degree required
  • Minimum 6 years professional experience
  • 3 years experience with voice/chat virtual assistants
  • 2 years managing data and KPI reporting
  • Proven experience working as Product Owner preferred

Work Rights

Not specified

Tailored Resume

Cover Letter