Job Summary

• The Senior Technical Support Engineer is responsible for providing remote and onsite technical support of all Robotic & Digital Solutions commercially available products to customers, Field Service Engineers and other regional support teams.
• Key responsibilities include demonstrating outstanding customer support, participating in rotational weekend and off-hours emergency on-call support, and acting as a product specialist for a minimum of one product line.
• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), and are eligible for various time off benefits including vacation, sick time, and holidays.

Matching Summary

Salary

Base: $81,650.00 - $130,927.50; Bonus/Equity: Not specified; Benefits: Eligible for Company’s consolidated retirement plan (pension) and savings plan (401(k)), long-term incentive program, vacation, sick time, holidays, Work/Personal/Family time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Key Requirements

• Associate’s Degree or Technical Certification
• Minimum 6 years of work experience
• Minimum 2 years’ experience in Technical Support, Field Service, Product Support, or advanced Customer Support
• Knowledgeable of Medical Device Regulations

Work Rights