Customer Insights Advisor

Hastings Deering (Australia) Ltd

Brisbane, Queensland, Australia
Competitive salary; yearly reviews; range of benef...
Quantitative and qualitative analytics skills
Business information management expertise
Cx reporting and dashboard creation
This role involves analyzing customer feedback and marketing performance to optimize campaigns and shape the customer experience

Job Summary

  • This role involves analyzing customer feedback and marketing performance to optimize campaigns and shape the customer experience.
  • The successful candidate will champion marketing and CX reporting through tailored reports, dashboards, and presentations for internal stakeholders.
  • Hastings Deering offers a competitive salary, flexible working hours including one day per week from home, and comprehensive health and well-being support.

Matching Summary

This role involves analyzing customer feedback and marketing performance to optimize campaigns and shape the customer experience.

Salary

Competitive Salary; Yearly reviews; Range of benefits including insurance and parental leave

Skills & Requirements

Must-have

  • Quantitative and qualitative analytics skills
  • Business information management expertise
  • CX reporting and dashboard creation
  • NLS survey administration experience

Nice-to-have

  • Experience implementing CX solutions
  • Knowledge of emerging technologies
  • Qualtrics or IPSOS platform familiarity

Key Requirements

  • Tertiary qualification in Business, Commerce, or Marketing
  • Relevant experience in CX, Marketing, or research roles within large organizations

Work Rights

Not specified

Tailored Resume

Cover Letter