Customer Support Manager - Calgary

Nova Bus

Calgary, AB, Canada
On-site
Technical guidance and commercial support
Customer relationship management
Root cause analysis and countermeasures
Provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms

Job Summary

  • Provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms.
  • Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data.
  • Competitive salary and benefits package, generous vacation policy, insurance, and group RRSP plan.

Matching Summary

Provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms.

Skills & Requirements

Must-have

  • Technical guidance and commercial support
  • Customer relationship management
  • Root cause analysis and countermeasures
  • Fleet-wide campaign activities
  • Commercial electric vehicles knowledge
  • CAN bus and J1939 knowledge

Nice-to-have

  • Collaborative and innovative team
  • Future-focused work environment
  • Strong customer focus
  • Positive attitude
  • Resourcefulness and confidence

Key Requirements

  • 5 to 10 years of technical experience
  • Experience with electric or hybrid buses
  • Experience supporting customers in the field
  • Frequent local travel required
  • Fluent English communication

Work Rights

Not specified

Tailored Resume

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