Customer Support Engineer

KLA

Jiangsu, , CN
Customer support service quality
Spare parts management
Timely response to customer
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D

Job Summary

  • KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D.
  • The Customer Support Engineer is accountable for ensuring high support service quality, timely response, and excellent ongoing customer relationships.
  • KLA offers a competitive, family friendly total rewards package and is committed to an inclusive environment and equal opportunity employment.

Matching Summary

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D.

Skills & Requirements

Must-have

  • Customer support service quality
  • Spare parts management
  • Timely response to customer
  • Open Up Time system reporting
  • Customer relationship management

Nice-to-have

  • Coaching and development
  • Improvement project leadership
  • Proactive customer needs assessment
  • Team collaboration
  • Technical support expertise

Key Requirements

  • Master's degree or Bachelor's with 2 years experience
  • Related work experience
  • Employee performance evaluation
  • New employee competency development

Work Rights

Not specified

Tailored Resume

Cover Letter