Front Desk Agent

Hightales Restaurant

Macon, GA, United States
Exceptional customer service skills
Excellent communication skills
Ability to use technology
The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, providing a unique check-in experience and exceptional personalized service

Job Summary

  • The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, providing a unique check-in experience and exceptional personalized service.
  • Key responsibilities include assigning and escorting guests to rooms, assisting with luggage, providing room quotes and upsells, and maintaining guest confidentiality.
  • The role requires the ability to sit or stand for extended periods, bend, lift up to 40 lbs, communicate clearly, and work effectively in stressful, high-pressure situations.

Matching Summary

The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, providing a unique check-in experience and exceptional personalized service.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Excellent communication skills
  • Ability to use technology
  • Maintain guest confidentiality
  • Handle assignments with limited supervision

Nice-to-have

  • Enthusiastic, fun, and energetic
  • Take work seriously, not themselves
  • Share hotel knowledge using personalization
  • Provide local information
  • Anticipate, prevent, identify, and solve problems

Key Requirements

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Ability to work long hours as needed

Work Rights

Not specified

Tailored Resume

Cover Letter