Engineer / Senior Engineer - Service

KONE ELEVATORS PTY

Not specified; not specified; not specified
Customer relationship management
Equipment safety and performance accountability
Technician team leadership and scheduling
The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints

Job Summary

  • The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints.
  • Responsibilities include managing technician performance, optimizing maintenance schedules, and ensuring the safety of end-users and sites.
  • KONE fosters an innovative culture that values individual contributions, sustainability, and ethical business practices while supporting career goals.

Matching Summary

The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance accountability
  • Technician team leadership and scheduling
  • Service contract delivery and quality standards
  • Callout resolution and emergency response
  • Field operations cost control

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement and participation
  • Sustainability focus in daily practice
  • Ethical business practices
  • Career development opportunities

Key Requirements

  • Experience in service operations management
  • Leadership skills for technician teams
  • Knowledge of local regulations and safety standards
  • Ability to manage third-party inspections
  • Skills in conflict resolution and prioritization

Work Rights

Not specified

Tailored Resume

Cover Letter