Senior Customer Service Representative, Customer Contact Centre

Manulife

Hybrid
3+ years customer service experience preferred
Hkdse/hkcee/diploma qualification required
Excellent telephone manner and interpersonal skills
Manulife is seeking a Senior Customer Service Representative for their Customer Contact Centre, focusing on providing high-quality service for group medical and individual financial products. The ideal candidate should have customer service experience, strong communication skills in English and Chinese, and a commitment to quality service

Job Summary

  • The role focuses on empowering representatives to solve critical problems for millions of end users relying on Manulife's daily products.
  • Responsibilities include handling enquiries for group medical, individual financial, and wealth management products via phone and email with professional tact.
  • Join a global team that values well-being, inclusion, and offers a flexible hybrid working arrangement to support career growth.

Matching Summary

Match Score: 85

Manulife is seeking a Senior Customer Service Representative for their Customer Contact Centre, focusing on providing high-quality service for group medical and individual financial products. The ideal candidate should have customer service experience, strong communication skills in English and Chinese, and a commitment to quality service.

Skills & Requirements

Must-have

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/diploma qualification required
  • Excellent telephone manner and interpersonal skills
  • Fast typing over 45 wpm and PC literate
  • Fluent in English and Chinese written and spoken

Nice-to-have

  • IIQE 1, 3, 5 certification preferred
  • Previous call centre environment experience
  • Experience with financial and wealth management products
  • Self-motivated and able to work independently
  • Mature and pleasant personality

Key Requirements

  • HKDSE/HKCEE or diploma qualification
  • IIQE 1, 3, 5 certification (preferred)
  • 3+ years customer service experience (preferred)

Work Rights

Not specified

Tailored Resume

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