Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers and technicians.
Initiates and reviews ECOs, generates and presents system performance data, and supports GPS in documentation generation.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Skills & Requirements
Must-have
Technical support for customer equipment
Field escalation focal point
Alpha and Beta site support
ECO review and communication
System performance data generation
Customer-level presentations
Nice-to-have
Supportive work culture
Continuous learning and development
Pushing technological boundaries
Interpersonal skills for consensus building
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market competition
Ability to solve complex problems
Experience impacting customer and operational activities
Experience explaining difficult information and building consensus