Contact Centre Manager

AIG Malaysia Insurance Berhad

Customer experience strategy
Operational excellence
Service recovery frameworks
In this role, you will lead the delivery and transformation of customer service operations

Job Summary

  • In this role, you will lead the delivery and transformation of customer service operations.
  • You will oversee daily operations to ensure service levels and productivity targets are met.
  • AIG values in-person collaboration and offers a comprehensive benefits package.

Matching Summary

In this role, you will lead the delivery and transformation of customer service operations.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Operational excellence
  • Service recovery frameworks

Nice-to-have

  • Agility and collaboration
  • Continuous learning culture
  • Digital engagement enhancement

Key Requirements

  • Experience in customer service management
  • Strong analytical skills
  • Ability to manage escalations and complaints

Work Rights

Not specified

Tailored Resume

Cover Letter