Customer Operations Specialist

Agilent Technologies

Yishun, Singapore
Account management
Customer relationship management
End-to-end order management
Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails

Job Summary

  • Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
  • Coordinate and responsible for end-to-end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
  • Provide support in business projects related to process improvement, customer experience, etc.

Matching Summary

Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.

Skills & Requirements

Must-have

  • Account Management
  • Customer Relationship Management
  • End-to-end order management
  • Quote to cash cycle
  • Proactive customer communication
  • MS Office proficiency

Nice-to-have

  • Business acumen
  • Customer-centric mindset
  • Goal-oriented and self-driven
  • Collaborative team player
  • Digitalize work processes

Key Requirements

  • Bachelors or Master or University Degree
  • Excellent English and Korean communication skills
  • SAP or similar ERP system knowledge preferred
  • Ability to work extended shifts when necessary

Work Rights

Not specified

Tailored Resume

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