Agente De Mesa De Ayuda - Nivel 1

Unisys

Bogota, Colombia
Remote user support
Software and hardware troubleshooting
English case reporting
Provide remote support via phone, chat, and email to international users

Job Summary

  • Provide remote support via phone, chat, and email to international users.
  • Resolve first-level requirements for software and hardware issues and report cases in English.
  • This is a permanent, on-site position in Bogota, Colombia, with rotating schedules and 42 hours per week.

Matching Summary

Provide remote support via phone, chat, and email to international users.

Skills & Requirements

Must-have

  • Remote user support
  • Software and hardware troubleshooting
  • English case reporting
  • Escalate special cases

Nice-to-have

  • International user support
  • Rotative work schedules

Key Requirements

  • Technical or technological degree in ICT careers
  • COPNIA certification or payment
  • English A2-B1 (reading and writing)
  • Minimum 2 years of remote or on-site technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter