Lead Edm Support Consultant (workday Product)

Kainos Group PLC

Multiple Locations
Fully remote
Strong workday hcm financials payroll expertise
Post-deployment support and troubleshooting
Customer-facing consulting and relationship building
Kainos Group PLC is seeking a Lead EDM Support Consultant to provide post-deployment services and support for their global EDM customers. This fully remote position emphasizes a people-first culture, collaboration, and continuous learning, aiming to deliver high-quality solutions and customer satisfaction

Job Summary

  • This role involves delivering post-deployment services and ongoing support to global EDM customers while managing system updates and issue resolution.
  • The team environment is built around shared ownership, continuous learning, and supporting one another while balancing responsiveness with quality.
  • You will take ownership of support requests end-to-end, collaborate with internal teams, and contribute to process improvement as the offering scales.

Matching Summary

Match Score: 85

Kainos Group PLC is seeking a Lead EDM Support Consultant to provide post-deployment services and support for their global EDM customers. This fully remote position emphasizes a people-first culture, collaboration, and continuous learning, aiming to deliver high-quality solutions and customer satisfaction.

Skills & Requirements

Must-have

  • Strong Workday HCM Financials Payroll expertise
  • Post-deployment support and troubleshooting
  • Customer-facing consulting and relationship building
  • SLA management and issue resolution
  • Team utilization and performance management

Nice-to-have

  • Mentoring and providing constructive feedback
  • Knowledge base development and documentation
  • Proactive solutions-oriented mindset
  • Experience with JIRA Service Desk
  • Awareness of ITIL ISO-2000 principles

Key Requirements

  • Very strong understanding of Workday products (HCM/Financials/Payroll)
  • Experience in a customer-facing consulting environment
  • Ability to manage competing priorities independently
  • Desire to mentor others and give feedback

Work Rights

Not specified

Tailored Resume

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