Minimum o or n level with 3 credits including english
Proficient in microsoft office and mobile technology
SMARTE CARTE SINGAPORE PTE. LTD. is seeking a Customer Service Supervisor for its operations at Changi Airport. The ideal candidate will lead a team of customer service officers, ensuring excellent service delivery and operational efficiency
Job Summary
The role involves supervising a team of CSOs to ensure adequate coverage across all counters in the terminals while maintaining excellent customer service.
Candidates will be responsible for overseeing inventory management, performing stock takes, and reconciling discrepancies for items such as alcohol and electronics.
The position requires leading by example, fostering teamwork, and ensuring proper handover between shifts to maintain uninterrupted counter operations.
Matching Summary
Match Score: 80
SMARTE CARTE SINGAPORE PTE. LTD. is seeking a Customer Service Supervisor for its operations at Changi Airport. The ideal candidate will lead a team of customer service officers, ensuring excellent service delivery and operational efficiency.
Skills & Requirements
Must-have
3 years experience in logistics or hospitality
Minimum O or N level with 3 credits including English
Proficient in Microsoft Office and mobile technology
Ability to lift/carry inventory items
Able to obtain an Airport Pass (Airside)
Nice-to-have
Strong leadership and team motivation skills
Customer-centric attitude willing to go the extra mile
Effective problem-solving and multi-tasking abilities
Key Requirements
Minimum 'O' or 'N' level with 3 credits including English
At least 3 years experience in logistic/warehousing, customer service, or hospitality
Able to obtain an Airport Pass (Airside)
Proficiency in Microsoft Office and mobile technology