Senior Director, Customer Service Engineering

Dematic

Multiple Locations, US
Base: $175,000.00 to $250,000.00; bonus/equity: no...
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Lead engineering team of 250 professionals
Manage $400m business across 400+ projects
Oversee mechanical, controls, and software systems
** Dematic is seeking a Senior Director of Customer Service Engineering to lead the Engineering function within their Modifications and Upgrades Business Unit. The role involves managing a large team of engineers, overseeing multiple projects to enhance customer systems, and ensuring operational excellence across the lifecycle of Dematic equipment. **

Job Summary

  • This role leads the Engineering function for the Modifications and Upgrades Business Unit supporting a large installed base of Dematic equipment.
  • The Sr. Director manages approximately 250 engineers executing unique projects ranging from PLC updates to expanding automated storage systems.
  • The position offers competitive compensation with a base pay range of $175,000 to $250,000 and global career development opportunities.

Matching Summary

Match Score: 75

** Dematic is seeking a Senior Director of Customer Service Engineering to lead the Engineering function within their Modifications and Upgrades Business Unit. The role involves managing a large team of engineers, overseeing multiple projects to enhance customer systems, and ensuring operational excellence across the lifecycle of Dematic equipment. **

Salary

Base: $175,000.00 to $250,000.00; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Lead engineering team of 250 professionals
  • Manage $400M business across 400+ projects
  • Oversee mechanical, controls, and software systems
  • Drive project scope from design to commissioning
  • Ensure adherence to schedule budget and quality

Nice-to-have

  • Culture of inclusion and collaboration
  • Strong customer focus and communication skills
  • Ability to implement innovative solutions
  • Strategic business planning capabilities
  • Continuous improvement initiative leadership

Key Requirements

  • Bachelor's or Advanced Degree in Engineering
  • 10 years experience leading Project Management teams
  • Experience managing large teams and project execution
  • Advanced understanding of mechanical and controls systems
  • Ability to travel up to 50%

Work Rights

Not specified

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