High Touch Implementation Specialist - Emea

Ashby

Remote
Remote
End-to-end implementation management
B2b saas implementation experience
Customer relationship building
Ashby is seeking a High Touch Implementation Specialist to join their remote Professional Services team. The role focuses on managing end-to-end implementations for mid-market and smaller enterprise customers, emphasizing customer-centricity and continuous improvement

Job Summary

  • As a founding member of the High Touch Implementation team, you will help shape this new offering and uplevel the overall customer experience.
  • Your goal is to support customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
  • Ashby offers competitive compensation, a 10-year exercise window for stock options, unlimited PTO with a recommended four weeks, and twelve weeks of fully paid family leave in the US.

Matching Summary

Match Score: 85

Ashby is seeking a High Touch Implementation Specialist to join their remote Professional Services team. The role focuses on managing end-to-end implementations for mid-market and smaller enterprise customers, emphasizing customer-centricity and continuous improvement.

Skills & Requirements

Must-have

  • End-to-end implementation management
  • B2B SaaS implementation experience
  • Customer relationship building
  • Change management processes
  • Technical proficiency with SaaS systems
  • Cross-functional collaboration

Nice-to-have

  • Continuous Improvement mindset
  • Voice of the customer advocate
  • Data-driven decision making
  • Coaching and teaching customers
  • Adaptable in fast-paced environments

Key Requirements

  • Extensive experience leading implementation projects
  • Experience with complex multi-module SaaS systems
  • Ability to travel <10%

Work Rights

Not specified

Tailored Resume

Cover Letter