Major Incident Manager

Australia Post

Richmond, United States
Hybrid
Extensive it service management experience
Major incident management in complex environments
Strong understanding of modern technology landscapes
This role leads the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape

Job Summary

  • This role leads the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape.
  • The successful candidate will provide clear, timely executive-level communications during major incidents and authorize emergency changes required to resolve critical issues.
  • Australia Post offers hybrid working arrangements, meaningful learning opportunities, and an inclusive culture that feels more like a start-up than a traditional icon.

Matching Summary

This role leads the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape.

Skills & Requirements

Must-have

  • Extensive IT Service Management experience
  • Major incident management in complex environments
  • Strong understanding of modern technology landscapes
  • Exceptional communication with executives
  • Experience with ITIL frameworks

Nice-to-have

  • Calm under pressure in fast-moving environments
  • Ability to work in ambiguity
  • Motivated by continuous improvement
  • Comfortable leading senior stakeholders

Key Requirements

  • Extensive ITSM experience
  • ITIL v4 preferred certification
  • Rotating on-call roster availability

Work Rights

Not specified

Tailored Resume

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