Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
The IT Service Desk Analyst will be responsible for offering high end first line support and handling inbound and outbound call traffic for business units.
This role is ideal for a proactive individual who can demonstrate competency of technical skills alongside a desire to provide a high level of customer support to end users.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
Skills & Requirements
Must-have
First point of contact for IT issues
Logging and resolving IT technical issues
Troubleshooting technical issues
ServiceNow system usage
Customer support to end users
Time management and multitasking
Nice-to-have
Desire to learn and adapt
Proactive individual
High attention to detail
Strong work ethic
Excellent communication skills
Key Requirements
2-4 years of experience in IT Service/Help desk
Experience with Microsoft Windows
Experience with Microsoft Office suite
Experience with Active Directory
Experience with current hardware technologies
Experience with mobile phones
Experience with IT systems and Service Management tools