Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications
Job Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
This hybrid role expects an average of 2 days per week working from an HPE office and involves providing escalation support for customer satisfaction issues including complaints and product safety concerns.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an inclusive culture that values varied backgrounds.
Matching Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
Skills & Requirements
Must-have
Customer service and communication skills
Telephone support experience
Escalation management
Operating systems software knowledge
Customer relations knowledge
Nice-to-have
Presentation skills
Writing and correspondence skills
Knowledge of consumer rights and warranty
Team leadership experience
Cross-functional teamwork
Growth mindset
Creativity and critical thinking
Key Requirements
Bachelor's degree or equivalent experience
4-6 years related experience in telephone support
2 years experience in microcomputer industry
Technical training in product lines
Ability to work at client site in Eastern Province