Front Counter Supervisor - Summer (sessional)

myworkday.ubc.ca

Vancouver, BC, Canada
$29.27 - $30.76 cad hourly; not specified; not spe...
Onsite
Guest check-ins and check-outs
Cash handling and balancing
Customer complaint resolution
Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions

Job Summary

  • Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions.
  • Directs and distributes work assignments to Customer Service Representatives, trains them, and monitors their performance.
  • This position requires eligibility to complete a Facilities Access 3 (FA3) Security Clearance with the RCMP prior to commencing work due to heightened security measures.

Matching Summary

Supervises the everyday operation of Conferences and Accommodation services including guest check ins, check outs, billing, special payment arrangements, and accommodation related transactions.

Salary

$29.27 - $30.76 CAD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Guest check-ins and check-outs
  • Cash handling and balancing
  • Customer complaint resolution
  • Shift communication and reporting
  • Security clearance eligibility

Nice-to-have

  • Commitment to equity and inclusion
  • Willingness to respect diverse perspectives
  • Enhancing awareness of EDI

Key Requirements

  • High school graduation plus 1 year post-secondary education
  • 3 years of related experience
  • Ability to supervise staff and coordinate work
  • Ability to operate computerized systems
  • Ability to type 50 w.p.m.

Work Rights

Not specified

Tailored Resume

Cover Letter