Customer Banking Specialist - Glen Innes - Multi Channel Branch
Commonwealth Bank of Australia
Glen Innes, Australia
Exceptional customer service delivery
In-depth financial product knowledge
Ability to articulate financial terms clearly
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
This role involves working in a Multi-Channel Branch that services customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service delivery
In-depth financial product knowledge
Ability to articulate financial terms clearly
Support for Home Loans and Business Banking
Process credit product applications
Work in a busy retail environment
Drive risk-adverse culture
Nice-to-have
Strong communication skills
Problem solving and solution provision
Interest in financial wellbeing
Ability to educate on digital banking
Customer-centric approach
Experience in retail or hospitality
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality