The role focuses on enhancing the digital workplace and improving employee productivity through technical consultancy and enterprise application adoption
Job Summary
The role focuses on enhancing the digital workplace and improving employee productivity through technical consultancy and enterprise application adoption.
Candidates will act as a digital enabler, managing IT hardware lifecycle, deskside support, and ensuring personalized employee experiences at the site.
Roche offers an inclusive culture where every voice matters, encouraging personal expression and genuine connections to prevent, stop, and cure diseases.
Matching Summary
The role focuses on enhancing the digital workplace and improving employee productivity through technical consultancy and enterprise application adoption.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Enterprise application adoption and training
ITIL processes in IT service delivery
Google Suite and O365 knowledge
Ticketing systems and hardware troubleshooting
Incident and request management SLA adherence
Nice-to-have
Lean-Agile mindset and continuous improvement
Empathy and strong collaboration skills
Proactive stakeholder management
Business acumen for process automation
Data analysis using Nexthink or SNOW
Key Requirements
Fluent in local language with solid English communication
Understanding of Roche-supported operating systems and devices
Experience with ticketing systems and mobile device troubleshooting