Base: $80,000.00 - $120,000.00; bonus/equity: not ...
Fully remote
Microsoft and apple ecosystem troubleshooting
Front office client-facing support experience
Incident management and system log analysis
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption
Job Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption.
The successful candidate will provide high-level technical support to front office employees, utilizing deep expertise in both Microsoft and Apple ecosystems.
Join a collaborative environment where you will proactively assess support activities, implement automations, and drive efficiency across multiple areas within the bank.
Matching Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption.
Salary
Base: $80,000.00 - $120,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Microsoft and Apple ecosystem troubleshooting
Front Office client-facing support experience
Incident management and system log analysis
Nice-to-have
Experience with Bloomberg or Eikon trading platforms
Knowledge of ITIL frameworks and project management
Familiarity with Active Directory and SCCM tools
Key Requirements
Considerable troubleshooting skill for software issues
Experience supporting Front Office clients remotely and in-person
Ability to triage and work in a fast-paced environment