Insight Analyst

Capita (digital)

Leeds, United Kingdom
**
Solid understanding of continuous improvement methodologies
Good excel knowledge including formulae
Excellent verbal and written communication skills
** Capita is seeking an Insight Analyst to enhance business solutions through data analysis and continuous improvement initiatives. The role involves collaboration with various teams to drive customer experience and operational performance in a hybrid work environment. **

Job Summary

  • The Insight Analyst will deliver innovative solutions by surfacing underlying opportunities and narrating the story around factual data to drive service improvement.
  • This role requires supporting the design and delivery of projects that enable tangible improvements to business processes and customer experience metrics like NPS and AHT.
  • Candidates are expected to work collaboratively with shared services and client teams to ensure initiatives drive appropriate results while maintaining contracted obligations.

Matching Summary

Match Score: 75

** Capita is seeking an Insight Analyst to enhance business solutions through data analysis and continuous improvement initiatives. The role involves collaboration with various teams to drive customer experience and operational performance in a hybrid work environment. **

Skills & Requirements

Must-have

  • Solid understanding of Continuous Improvement methodologies
  • Good Excel knowledge including formulae
  • Excellent verbal and written communication skills
  • Experience with Lean Six Sigma tools
  • Ability to conduct root cause analysis

Nice-to-have

  • Green Belt in Lean Six Sigma certification
  • Contact Centre software experience
  • Strong presentation skills using PowerPoint
  • Stakeholder and relationship management skills
  • Desire to progress in Service Improvement

Key Requirements

  • Preferably a Green Belt in Lean Six Sigma
  • Contact Centre experience desirable
  • Knowledge of Contact Centre relevant software

Work Rights

Not specified

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