Senior Technical Support Engineer

NEGAP

**
Bilingual in japanese and english
Experience with workday and salesforce
Strong analytical and problem-solving skills
** NEGAP is seeking a Senior Technical Support Engineer for a hybrid role focused on solving complex technical challenges related to their AI platform. The ideal candidate will have experience in technical support for SaaS solutions, strong communication skills, and a collaborative mindset. **

Job Summary

  • You will diagnose and troubleshoot highly technical software issues.
  • The role involves ensuring outstanding customer experience through strong communication.
  • You will collaborate with multiple stakeholders to deliver acceptable solutions.

Matching Summary

Match Score: 75

** NEGAP is seeking a Senior Technical Support Engineer for a hybrid role focused on solving complex technical challenges related to their AI platform. The ideal candidate will have experience in technical support for SaaS solutions, strong communication skills, and a collaborative mindset. **

Skills & Requirements

Must-have

  • Bilingual in Japanese and English
  • Experience with Workday and Salesforce
  • Strong analytical and problem-solving skills

Nice-to-have

  • Curious minds and courageous collaborators
  • Ability to nurture teamwork
  • Excellent communication skills

Key Requirements

  • 3+ years of technical support experience
  • Fluency in speaking, reading, and writing Japanese and English

Work Rights

Not specified

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