Customer Service Representative

Penn State

University Park, PA, US
Base: $31,600.00 - $45,800.00 (reflective of 100% ...
**
Strong customer service skills
Ability to stand for extended periods
Detail-oriented communication
** Penn State is seeking a Customer Service Representative for the Pollock Testing Center, a hybrid position primarily focused on assisting students with test-related inquiries. The role requires strong customer service skills, attention to detail, and the ability to work flexible hours. **

Job Summary

  • The primary role involves interacting with students to manage check-ins, resolve test issues, and monitor in-progress testing at the Pollock Testing Center.
  • This is a 75% full-time equivalency position with full Penn State benefits, including a generous tuition discount for employees and their families.
  • Successful candidates must be able to learn new software, follow strict testing policies, and possess strong communication skills to serve a diverse student population.

Matching Summary

Match Score: 75

** Penn State is seeking a Customer Service Representative for the Pollock Testing Center, a hybrid position primarily focused on assisting students with test-related inquiries. The role requires strong customer service skills, attention to detail, and the ability to work flexible hours. **

Salary

Base: $31,600.00 - $45,800.00 (reflective of 100% FTE); Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, and 75% tuition discount

Skills & Requirements

Must-have

  • Strong customer service skills
  • Ability to stand for extended periods
  • Detail-oriented communication

Nice-to-have

  • Experience with diverse populations
  • Flexibility for evening shifts
  • Prior relevant work experience

Key Requirements

  • High School Diploma or GED required
  • Must be authorized to work in the U.S.
  • Successful completion of background checks

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter