The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes
Job Summary
The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes.
Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s) and shepherds the workflow of escalations with the technology teams.
Organizes, updates, and maintains documentation of processes for supported product(s), including user facing support process and workflows, end-to-end product support workflows, UAT Testing workflows, and enhancement/defect prioritization workflows.
Matching Summary
The Product Specialist Associate supports users and clients for issue resolution directly, champions data integrity, and participates in the improvement of our technology through our product delivery processes.
Skills & Requirements
Must-have
First line of defense support
Issue resolution and documentation
Champion data integrity
Utilize Generative AI (JLL GPT)
Intermediate Microsoft suite knowledge
Advanced English fluency
Nice-to-have
Commitment to excellence
Sense of urgency
Ability to work independently
Team player
Interpersonal and communication skills
Key Requirements
1+ years product support or real estate experience
1-2 years Leasing business line experience
Comfort with documentation tools
Basic Excel reporting/querying large datasets
Knowledge of Azure DevOps, Jira, ServiceNow, Salesforce preferred