Support Operator Associate

Advocate Health

Stanly, NC, US
Base: $18.85 - $28.30 ph; bonus/equity: incentive ...
Call center environment
Handle multiple phone lines
Work third shift hours
Advocate Health offers a comprehensive suite of Total Rewards including benefits, competitive compensation, and career development programs

Job Summary

  • Advocate Health offers a comprehensive suite of Total Rewards including benefits, competitive compensation, and career development programs.
  • The role involves working every other weekend with alternating Monday and Friday shifts on the third shift from 11:30 PM to 7:00 AM.
  • Advocate Health is a national leader in clinical innovation and health outcomes, serving nearly 6 million patients with a large graduate medical education program.

Matching Summary

Advocate Health offers a comprehensive suite of Total Rewards including benefits, competitive compensation, and career development programs.

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Incentive pay for select positions; Benefits: Paid Time Off, health and welfare benefits, retirement plans, educational assistance

Skills & Requirements

Must-have

  • call center environment
  • handle multiple phone lines
  • work third shift hours
  • respond to alarms and pages
  • adhere to HIPAA guidelines
  • type and read alarm panels
  • work weekends and holidays

Nice-to-have

  • problem-solving skills
  • stressful situation handling
  • effective verbal and written communication
  • customer service experience
  • training program participation

Key Requirements

  • High School Diploma or GED
  • previous phone or customer service experience preferred
  • multi-week training program completion
  • ability to work weekends, holidays, and overtime
  • availability for occasional callback support

Work Rights

Not specified

Tailored Resume

Cover Letter