CSG is looking for a Technical Support Analyst who will provide Level 2 support to customers, resolving technical issues in live production environments
Job Summary
CSG is looking for a Technical Support Analyst who will provide Level 2 support to customers, resolving technical issues in live production environments.
This role requires experience in ticket and queue management and liaison with Level 2, Level 3, and Level 4 teams for issue resolution.
The company emphasizes a culture of integrity, innovation, and impact, empowering employees to build unforgettable experiences.
Matching Summary
CSG is looking for a Technical Support Analyst who will provide Level 2 support to customers, resolving technical issues in live production environments.
Skills & Requirements
Must-have
Level 2 technical support
Ticket and queue management
SingleView domain expertise
UNIX and Shell Scripting
Network management and troubleshooting tools
Nice-to-have
Proactive, can-do attitude
Grasp new concepts quickly
Works well under pressure
Team environments
Key Requirements
4-8 years of work experience
Technical Graduation in IT, Computer Science, or Engineering