This desirable role provides a flexible work environment, as it is a dual role comprised of the Lobby Host (Front of House) & Operations Host (Back of House) shifts
Job Summary
This desirable role provides a flexible work environment, as it is a dual role comprised of the Lobby Host (Front of House) & Operations Host (Back of House) shifts.
Both the Operations & Lobby Host shifts support the hotel’s operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means.
As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.
Matching Summary
This desirable role provides a flexible work environment, as it is a dual role comprised of the Lobby Host (Front of House) & Operations Host (Back of House) shifts.
Skills & Requirements
Must-have
Guest accommodations and comfort
Front of House & Back of House
Hotel features and services knowledge
Emergency procedures
Guest and employee interaction
Property management systems proficiency
Nice-to-have
Luxury environment experience
Additional languages are an asset
Strategic and structured tasks enjoyment
Key Requirements
Front office or customer service experience
Proficiency in property management systems
Excellent communication and interpersonal skills
Professional appearance and polished demeanor
Ability to multitask, stay calm under pressure, and solve problems efficiently
Must be able to lift equipment, supplies, etc. of at least 30 pounds
Available to work varied shifts, including nights, weekends, and holidays