Customer Service Representative

Okatieveterinarycenter

Laredo, TX, United States
Base: depending on experience; bonus/equity: not s...
On-site
Professional phone etiquette
Ability to multitask and prioritize
Calm demeanor in emergencies
Okatie Veterinary Center is seeking a Customer Service Representative in Laredo, TX, who will be responsible for managing client communications, appointment scheduling, and providing administrative support while maintaining a compassionate demeanor. The ideal candidate should have excellent customer service skills, be detail-oriented, and be able to work weekends and holidays

Job Summary

  • Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
  • Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 85

Okatie Veterinary Center is seeking a Customer Service Representative in Laredo, TX, who will be responsible for managing client communications, appointment scheduling, and providing administrative support while maintaining a compassionate demeanor. The ideal candidate should have excellent customer service skills, be detail-oriented, and be able to work weekends and holidays.

Salary

Base: Depending on experience; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Ability to multitask and prioritize
  • Calm demeanor in emergencies
  • Accurate cash drawer management
  • Maintain client and pet records

Nice-to-have

  • Empathetic and compassionate client interaction
  • Problem-solving and adaptability
  • Detail-oriented approach

Key Requirements

  • HS Diploma or educational equivalent
  • Must be able to work most Saturdays
  • Available to work weekends and holiday rotations
  • Experience with Veterinary Electronic Medical Records preferred
  • One year of customer service experience preferred
  • Knowledge of veterinary medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter