Customer Service Lead

The Pet Hospital of Tierrasanta / Sharon Vet Clinic

Base: up to $22 ph; bonus: pyy opportunities avail...
Minimum 3 years customer service experience
At least 1 year veterinary experience
Strong verbal and written communication skills
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences.
  • The ideal candidate will recruit, onboard, and train new reception members while fostering a culture of accountability and teamwork.
  • The company offers competitive pay up to $22 per hour, bonus opportunities, and comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences.

Salary

Base: Up to $22 per hour; Bonus: Pay opportunities available; Benefits: Medical, Dental, Vision, 401(k) match, PTO, CE Allowance

Skills & Requirements

Must-have

  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • Strong verbal and written communication skills
  • Knowledge of animal handling and patient care
  • Comfort with scheduling software and EMR

Nice-to-have

  • Degree in veterinary or related field
  • 1-2 years leadership or supervisory experience
  • Passion for mentoring and team development
  • Demonstrated patience and empathy
  • Ability to lift 40 pounds occasionally

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • Preferred: Degree in veterinary field
  • Preferred: 1-2 years leadership experience

Work Rights

Not specified

Tailored Resume

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