This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
Workday offers a flexible work approach combining in-person and remote time, fostering strong community connections and supporting employee growth and development.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
client-facing experience in B2B settings
technical support for software solutions
customer satisfaction management
product training and configuration
multitasking across projects and accounts
Nice-to-have
strong written and verbal communication skills
critical thinking and problem solving
collaborative and empathetic culture fit
flexible work schedule with remote options
experience with AI-driven recruitment platforms
Key Requirements
3+ years client-facing experience
experience in SaaS organizations
ability to analyze and improve customer satisfaction