Senior Technical Support Engineer

Qualys

Not specified (assumed hybrid based on industry trends)
Troubleshoot customer-reported issues
Provide technical assistance
Work with internal engineering and qa teams
Qualys is seeking a Senior Technical Support Engineer to join its cybersecurity team, focusing on providing technical assistance for its cloud-based security products. The ideal candidate should have 3-5 years of relevant experience and a background in networking or IT, with a strong emphasis on troubleshooting and communication skills

Job Summary

  • At Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies.
  • In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.
  • Gain hands-on experience in enterprise security and cloud-based technologies and receive mentorship from experienced cybersecurity professionals.

Matching Summary

Match Score: 75

Qualys is seeking a Senior Technical Support Engineer to join its cybersecurity team, focusing on providing technical assistance for its cloud-based security products. The ideal candidate should have 3-5 years of relevant experience and a background in networking or IT, with a strong emphasis on troubleshooting and communication skills.

Skills & Requirements

Must-have

  • Troubleshoot customer-reported issues
  • Provide technical assistance
  • Work with internal Engineering and QA teams
  • Basic understanding of networking concepts
  • Working knowledge of Linux/Unix or Windows
  • 24/7 rotational shift environment

Nice-to-have

  • Exposure to basic scripting
  • Familiarity with web services
  • Knowledge of cybersecurity fundamentals
  • Awareness of system monitoring tools
  • Understanding of API concepts
  • Familiarity with support tools

Key Requirements

  • 3-5+ years of experience in technical support
  • Bachelor’s degree in Computer Science or equivalent
  • Excellent written and verbal communication skills

Work Rights

Not specified

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