The Product Specialist Associate supports users and clients by resolving issues and improving technology usability within the Leasing & Capital Markets Technology Group
Job Summary
The Product Specialist Associate supports users and clients by resolving issues and improving technology usability within the Leasing & Capital Markets Technology Group.
The role involves managing case workflows, utilizing AI tools like JLL GPT, and maintaining documentation to ensure consistent user experiences.
Work hours are Monday through Friday, 8:00 AM to 5:00 PM UK time, with the position based remotely in Makati, Philippines.
Matching Summary
The Product Specialist Associate supports users and clients by resolving issues and improving technology usability within the Leasing & Capital Markets Technology Group.
Skills & Requirements
Must-have
Product support and issue resolution
Documentation and process management
Customer service and user training
Use of service tools like Azure DevOps and Jira
Generative AI utilization
Remote work from Makati, Philippines
Intermediate Microsoft Office skills
Nice-to-have
Knowledge of Salesforce and ServiceNow
Ability to work independently and in teams
Commitment to customer support excellence
Strong communication and organizational skills
Willingness to learn new technologies
Key Requirements
1+ years product support or real estate experience
1-2 years leasing business line experience
Advanced English and secondary language fluency
Commitment to customer support with documented example