The Service Manager will play a critical role in ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness
Job Summary
The Service Manager will play a critical role in ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness.
This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models and validate technical and process readiness.
The role combines service delivery, operational readiness, data-driven decision support, and customer consultation to ensure new services are delivered efficiently, securely, and in alignment with PwC standards.
Matching Summary
The Service Manager will play a critical role in ensuring new cloud services and major enhancements are thoroughly prepared for operational readiness.
Skills & Requirements
Must-have
IT infrastructure and cloud services
operational readiness
Service Level Objective (SLO) documents
PwC Technology ITSM processes
cloud fundamentals
ITSM processes
Nice-to-have
proactive approach to problem-solving
demonstrate influence outside direct team
agile, open-minded
innovative ideas
remote, geographically dispersed environment
self-management and independent task management
Key Requirements
Bachelor's degree in Information Technology, Computer Systems, or Management Information Systems