Customer Success Manager, High Touch

Intercom

Dublin, Ireland
3 days onsite
Trusted advisor relationship with customers
Develop customer success plans
Drive product adoption and expansion
Intercom is seeking a Customer Success Manager for its Dublin office to enhance customer experiences through effective engagement and solution adoption. The ideal candidate will have extensive experience in customer success within SaaS, focusing on building relationships and driving value realization for clients

Job Summary

  • Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
  • As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey.
  • We are a well-treated bunch, with awesome benefits!

Matching Summary

Match Score: 85

Intercom is seeking a Customer Success Manager for its Dublin office to enhance customer experiences through effective engagement and solution adoption. The ideal candidate will have extensive experience in customer success within SaaS, focusing on building relationships and driving value realization for clients.

Skills & Requirements

Must-have

  • Trusted advisor relationship with customers
  • Develop customer Success Plans
  • Drive product adoption and expansion
  • Reduce churn and contraction
  • AI product adoption strategies

Nice-to-have

  • Customer support industry thought leader
  • Entrepreneurial team player
  • Building lasting relationships

Key Requirements

  • 5+ years of relevant work experience
  • SaaS or Consumption-based Technology companies experience
  • Experience with SaaS business models
  • Experience establishing yourself as a trusted advisor
  • Experience using Success Plans

Work Rights

Not specified

Tailored Resume

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