Sr Technical Support Engineer (knowledge Of Process Simulation Software)
Aspen Technology
Houston, United States
Fully remote
Process modeling and simulation experience
Aspen plus/aspen hysys experience
Customer technical support
You will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS
Job Summary
You will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS.
Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed.
Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
Matching Summary
You will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS.
Skills & Requirements
Must-have
Process modeling and simulation experience
Aspen Plus/Aspen HYSYS experience
Customer technical support
Remote desktop sharing
Chemical engineering principles
Nice-to-have
Innovative thinker
High initiative
Great communication skills
Ethical standards
Team player
Drive improvement
Key Requirements
Bachelor’s, master’s or Ph.D. in Chemical Engineering