Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Base: $99,800 usd - $149,600 usd; bonus/equity: ro...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 USD - $149,600 USD; Bonus/Equity: Role-specific commission/bonus and annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • HR/recruiting software expertise
  • executive relationship building
  • cross-functional collaboration
  • sun-drenched optimism and drive

Key Requirements

  • 8+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 8+ years enterprise SaaS implementation experience
  • 5+ years enterprise SaaS implementation experience
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training

Work Rights

Not specified

Tailored Resume

Cover Letter